What makes preserves different from jam or spreads?

Preserves typically have larger pieces of fruit or even whole fruit, giving them a chunky texture and a more natural, fruity flavor. Jam, on the other hand, has a smoother consistency with crushed fruit, while spreads are often more processed and may include additional ingredients like oils or thickeners. Seréne Fruit Preserves stand out for their
vibrant flavors and exquisite textures, bringing a gourmet touch to your table.

What ingredients are used in Seréne Fruit Preserves?

Seréne Fruit Preserves are made with 85% fruit, cane sugar syrup, citric acid (for acidity balance), and fruit pectin—a natural thickening and stabilizing agent.

Are your preserves made with real fruit?

Yes, our preserves are made entirely with real fruit, without any artificial flavors. 

What variants of preserves do you offer?

We currently offer four variants: Raspberry Sweet, Blueberry Bliss, Strawberry Delight, and Mango-Passion.

Are Seréne Fruit Preserves gluten-free and vegan-friendly?

Yes, all our preserves are naturally gluten-free and suitable for vegans.

Any allergic warnings for Seréne Fruit Preserves?

All our preserves may contain traces of berries, and they are produced in a facility that processes other fruits.

Do you offer any discounts or promotions?

Yes, we periodically offer promotional codes and discounts, which can be applied at checkout. Follow us on Instagram for the latest updates.

How can I place an order for Seréne Fruit Preserves?

Select your desired product on our site, and proceed through the checkout.

What payment methods do you accept?

We accept M-Pesa, VISA, Mastercard, American Express, MTN Mobile, and Airtel Money.

Is there a minimum order amount?

No, individual customers can order as little as one jar.

Do you offer discounts or promotional codes?

Yes, we periodically offer discount codes that can be applied at checkout. Follow our Instagram page for updates.

Is the delivery fee per product?

No, the delivery fee is a flat rate per order, regardless of how many products you purchase.

Can I pick up my order myself?

Currently, we do not offer self-pickup options, but our reliable delivery service ensures your preserves arrive fresh and on time.

Do you offer free shipping on bulk orders?

At the moment, we do not offer free shipping.

Where do you deliver, and how long does it take?

We deliver throughout Kenya. Orders are shipped within 24 hours and generally arrive within 1-2 days.

What are the delivery fees within Nairobi or other areas?

Within Nairobi, delivery costs Ksh. 350. Outside Nairobi, the fee is Ksh. 500.

Can I track my order once it’s placed?

Yes, you will receive a tracking number when your order is shipped.

What is the shelf life of your preserves?

Our preserves have a shelf life of one year from the date of manufacturing, provided the jar remains sealed and stored in a cool, dry place.

How should I store Seréne Fruit Preserves after opening?

Once opened, refrigerate and consume within three weeks for the best quality.

How can I use Seréne Fruit Preserves in my meals?

The possibilities are endless! Use Seréne Fruit Preserves as a filling for baked goods, a topping for ice cream and pastries, or a gourmet addition to charcuterie boards.

Do you have recipe ideas for using Seréne Preserves?

Yes, and you’ll find our top recipes and serving suggestions on every jar. Stay tuned to our Instagram for more culinary inspiration!

Can I pair your preserves with cheese or desserts?

Yes you can—and you absolutely should.

How can I contact customer support?

If you have an issue with your order, please email us at hello@serenepreserves.com
or call/WhatsApp 0790047154.

Do you have a return or refund policy?

We honor refunds on a no-questions-asked basis. Simply submit your e-receipt, and we'll refund you the retail price. And yes, the jar is yours to keep.

How can I apply to become a reseller or distributor of Seréne Fruit Preserves?

For inquiries, email our Partnerships Team at hello@serenepreserves.com or fill out the contact form on our website. We invite you to start your journey with Seréne today!

What criteria must my business meet to be eligible?

We partner with businesses that share our commitment to quality and gourmet branding.

Is there an exclusivity agreement for resellers in specific regions?

Yes, we offer exclusivity to partners in certain territories, provided they meet minimum order volumes and uphold our brand image.

Do you offer payment terms?

Payment terms may be extended to established partners after the first three prepaid orders. Initial orders must be paid in full at the time of purchase.

What is the lead time for orders?

Wholesale orders typically require a 5-7 business day lead time at most.

Can I customize the product or packaging?

We do not currently offer private-labeling or customization, as Seréne’s branding is integral to our product identity.

Are there guidelines for how Seréne Fruit Preserves should be displayed or
marketed?

Absolutely. To maintain our brand image, all resellers must adhere to our Display & Marketing Guidelines, provided upon approval.

What should I do if my application is declined?

If your application is declined, you are welcome to reapply after three months, provided you address the feedback provided by our team.